Refund policy

Health and hygiene. For health and hygiene reasons, our products cannot be returned, exchanged or refunded for change of mind or incorrect choice once they have been delivered.

Damaged or faulty items. The only exception is damage or a fault. If your item arrives damaged or faulty, we will replace it or refund it. To make a claim, email [support email] within 7 days of receiving your order with:

• Your order number, and
• Clear photos or images showing the damage or fault (and, where possible, the packaging it arrived in).

Once we've reviewed your photos and confirmed the issue, we'll arrange a replacement or refund. Refunds are made to your original payment method within 5–10 business days; your bank may take additional time to show the funds.

Please do not dispose of the item or its packaging until your claim is resolved.

Your consumer rights. This policy is in addition to, and does not limit, any rights you have under the mandatory consumer protection laws of your country.